Cancellation Policy

We want satisfied customers, not hostages. That's why we make it easy for you to cancel your account directly in the app — no phone calls required, no questions asked.

To cancel your RSScal account, go to Settings → Account and click "Delete account". Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us at [email protected].

What happens when you cancel?

You won't be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. You can export your feed subscriptions as an OPML file from the Feeds page before canceling.

We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn't possible, so if you change your mind you'll need to do it within the first 30 days after cancellation. Content can't be recovered once it has been permanently deleted.

We won't bill you again once you cancel. We don't automatically prorate any unused time you may have left but if you haven't used your account in months or just started a new billing cycle, contact us at [email protected] for a fair refund. We'll treat you right.

Lot 49 Labs-initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

• For frozen accounts: 180 days after being frozen due to billing failures
• For free accounts: after 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using RSScal to engage in abusive behavior.